Frequently Asked Questions
What’s the best way to keep updated with deals at enduranceconspiracy.com? / Back to Top
There are several places you can find out about our deals. One is through our Newsletter, you can sign up at the bottom of any page. We always give our subscribers first crack at our best deals, any new stuff released, and it almost always includes a coupon code just for subscribers. Secondly, you can keep up-to-date by visiting our EC blog – we update the blog regularly.
How do I place an Order? / Back to Top
Browse through the site and find the items you want to add to your cart. Select the size of the item, and the quantity if you want more than one, click “Add to Cart” and continue shopping. Once you have everything your heart desires, you may begin the checkout process by clicking on the “check out” button in the top right corner of the page. From there you will go through the three steps of Shipping & Billing, Order Review, and Payment (plus a fourth step, Order Confirmation, when using Paypal). You will then receive a confirmation email, followed by an email letting you know when your order has been shipped.
I received my tee shirt as a gift, how do I make an exchange? / Back to Top
It’s easy! Just visit our Return Policy page and follow the return instructions there. Be sure to note that the item was a gift when requesting an RA#.
How long will my order take to arrive? / Back to Top
Typically orders take about a week to arrive using UPS or USPS. If you would like to expedite your order please choose 3 Day Select or call your order in for more shipping options.
Are all sales final on deals, sales and promotions held at enduranceconspiracy.com? / Back to Top
Yes! Visit our Return Policy page for the long version, but the short of it is: anything on sale is not returnable.
Does EC sponsor endurance athletes in any sport? / Back to Top
Endurance Conspiracy is the proud sponsor of USA Cycling and occasionally we do sponsor individuals in a variety of sports and endeavors. For more information contact us at info [at] enduranceconspiracy.com
How do I become an EC Ambassador? / Back to Top
In 2015 EC launched the EC Ambassador Program . The EC Ambassador Program is for qualified pros and influencers specific to our brand. These like-minded individuals walk the walk, sharing ideas and spreading the EC lifestyle with their friends and fans. Members of the program will receive unique EC items just for them, special pricing on our goods, a direct link for feedback and communication and a first peek at EC's latest happenings, product releases and more. Membership is by application only.
If you are interested in applying, please contact us at info [at] enduranceconspiracy.com.
What is the status of my order? / Back to Top
You will receive an email confirmation immediately following your order. It will take us 1-2 business days to process your order. Once your order has been shipped from our warehouse, you will receive another email stating so with a tracking number from UPS or USPS. You can expect orders within the US to be delivered within 3-5 business days from the date it was shipped (faster if you upgraded to 3 Day Select Shipping), and International orders may take from 1-6 weeks to be delivered depending on country and customs. We cannot guarantee USPS delivery times.
What payment methods do you accept? / Back to Top
We accept Visa, Mastercard, Discover, E-checks, plus more options available via Paypal Express.
Who do I contact for press, partnership or other such inquiries? / Back to Top
Check out our Contact Page and shoot us an email.
How do I become a dealer for Endurance Conspiracy? / Back to Top
Please email or call us and we’ll discuss terms and requirements for carrying Endurance Conspiracy.
What’s your guarantee? / Back to Top
The Endurance Conspiracy Team spends countless hours working to bring the best product to market. Each one of us feels personally responsible for the tee shirts we make. There is so much passion and care that goes into the fit, quality and comfort of our products, the same passion that we have shown in racing over the years. The end goal is that through EC’s quality product, we convert people and make them EC Fans for life.
Are there any Limits on EC Promotions? / Back to Top
Customers are only allowed to participate in one promotion at a time unless the promotion specifically states otherwise.
Return and Exchange Policies / Back to Top
If you are not completely satisfied with your Endurance Conspiracy online purchase, we will happily exchange the item for another or issue a store credit within 30 days of original purchase. Exchanges are dependent on existing stock. Refunds are issued in the form of store credit. Please note that we cannot refund any shipping or handling charges. Sale and promotional items are not eligible for return or exchange. If the item was purchased from a supporting retail store, please return it to the original place of purchase. Items must be unworn and unwashed, in their original condition, accompanied with the original receipt and have a RETURN AUTHORIZATION NUMBER (RA#) issued by one of our customer service representatives. Please e-mail Orders [at] EnduranceConspiracy.com to obtain and RA# before returning your item. Merchandise returned without an RA# will not be accepted. Please allow 2 to 3 weeks for returns to be processed.
If you would like to change or cancel an order, please email Orders@EnduranceConspiracy.com with in 48 hours from the time you place your order. We will try to accomodate your request but please understand that our order and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.
PRIVATE LABEL (CUSTOM) / Back to Top
In the past we have provided work for events, custom store tees, races and more. We can offer practically any color and fabric, to include, environmentally friendly products such as bamboo, organic cotton, bamboo charcoal, recycled poly and nylon, in addition to more conventional cotton and tech tees. Our artists will work with you and your ideas to develop your design. For more information contact us.